Objective
Detail-oriented and adaptable Computer Science graduate with a background in Electrical Engineering Technology. Experienced in software development, control systems, and technical customer support. Seeking an opportunity to contribute technical skills and collaborative mindset to a dynamic and growth-oriented team.
Professional experience
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- Monitor security alerts and events through SIEM and security dashboards to identify potential threats
- Perform initial triage and analysis of security alerts to determine validity and severity
- Investigate endpoint, network, and system logs to identify suspicious activity
- Assist in vulnerability tracking and remediation follow-up
- Support endpoint detection and response (EDR) alert review and investigation
- Assist with maintaining security policies, procedures, and standards documentation
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- Provided technical product support to over 100 customers and responded to an average of 10 customer inquiries a week, resulting in a customer satisfaction score of 97% in 2024
- Translated operational and customer requirements into functional specifications and technical documentation
- Evaluated existing software, control systems, and workflows to identify inefficiencies and improvement opportunities
- Managed documentation, tracked orders, and ensured customer satisfaction
- Supported the software development lifecycle (SDLC) through requirements gathering, testing, validation, and deployment support
- Maximized value, enhanced performance and ensure mutual growth of existing clients
- Designed and maintained technical documentation, including process flows, system logic, and operational guides
- Worked with databases and backend services to support data processing, reporting, and system integration
- Ensured systems aligned with security, reliability, and compliance considerations
- Solved customer problems and difficulties in accordance with the company's mission
- Developed strong communication skills in a client-facing environment
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- Designed and integrated electrical lighting systems for 2 industrial projects
- Developed and implemented PLC logic routines for 5 water/wastewater treatment plants
- Performed on-site maintenance and troubleshooting for industrial systems
- Reviewed and interpreted single-line, three-line, schematic, and wiring diagrams, and assisted in drafting them in AutoCAD according to client-provided scope and specification
- Debugged, tested, and validated control logic to ensure performance standards are achieved
- Gained hands-on experience programming and testing multifunction microprocessor-based relays from Schweitzer Engineering and GE, focused on protection, control, and metering applications
- Prepared detailed technical documentation for project deliverables
- Collaborated with project engineers to design control solutions for custom machinery, resulting an annual increase in the number of completed customer projects.
Skills
Technical skills and competencies
Cybersecurity: InsightVM
PLC Systems: Allen-Bradley, Schneider
Supervisory Control and Data Acquisition: FactoryTalk View
Control Systems: PID tuning, VFDs, soft starters, motors, pumps
Communication Protocols: Ethernet/IP, ControlNet, DeviceNet, DH+
Electrical Systems: High and Low Voltage systems
Backend Development: Node.js, Java, Python, C#, PHP
Frontend Development: JavaScript, HTML5, CSS3
Databases: MySQL, MongoDB
Networking/Network Security: Wireshark, Cisco Packet Tracer
Programming Concepts: Object-Oriented, Procedural, Functional Programming
Software Tools: Visual Studio Code, Eclipse, NetBeans, RSLogix, UnityPro,
ETAP, AutoCAD
Operating Systems: Kali Linux, Ubuntu
Generation and Grid Operations
Additional Skills: Bookkeeping, inventory management, documentation
Data analytics and digital assets
Microsoft Office apps (Word, Excel, PowerPoint)
RStudio, SPSS
Wix
Licenses and certifications
- Security+ — CompTIA
- Network Defense Essentials (NDE) — EC-Council
- Certified Ethical Hacker (CEH) — EC-Council
Education
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Expected GPA (3.7/4.0)
Focus: Network Security, Cloud Security
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GPA (3.0/4.0)
Focus: Software Engineering, Web Development, Cloud Computing/Databases
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GPA (3.3/4.0)
Focus: Instrumentation, Automation and Control Systems, PLC/HMI. Circuit Design
Additional information
Volunteer Work: Experience working in various customer service and team environments
Interests: Soccer, chess, longboarding